Shipping Policy — NightChapter

Processing Time

All NightChapter orders are processed within 2–4 business days.

Once your order has shipped, you will receive a shipping confirmation and tracking information when available.

Business days exclude weekends and public holidays.

Shipping Time

After your order has been processed and shipped, estimated delivery is 6–9 business days.

The estimated total time from placing your order to delivery is 8–13 business days, including processing.

Delivery times are estimates and may vary depending on the destination and shipping carrier.

Shipping Destinations

NightChapter currently serves customers in the United States. Available delivery locations are confirmed at checkout.

Shipping Charges

Any applicable shipping charges are displayed at checkout before you complete your purchase.

If free shipping applies to your order, this will be reflected at checkout.

Shipping Delays

High demand, public holidays, severe weather, customs procedures, or carrier disruptions may affect shipping or delivery.

If we cannot ship within the promised processing timeframe, we will notify you and provide the applicable options to accept the delay or cancel for a refund.

If your order has already shipped and is taking longer than expected, contact supportnightchapter@gmail.com so we can review the shipment and assist you.

Delays do not remove any cancellation, refund, or other rights available under applicable law.

Tracking Information

Tracking information will be provided when available.

Tracking updates may take time to appear after shipment and may not update at every stage of transportation.

If you have questions about your tracking information, contact supportnightchapter@gmail.com.

Incorrect Shipping Information

Please provide a complete and accurate shipping address, including any apartment or unit number.

If you notice an error, contact us immediately. We will attempt to update your details, but changes may not be possible once fulfillment or shipment has begun.

If delivery fails because of incorrect information supplied by the customer, any applicable reshipping costs will be explained before reshipment. You will not be charged costs resulting from our error.

Missing or Undelivered Packages

If your package has not arrived within the estimated timeframe, or tracking shows delivery but you cannot locate it, contact supportnightchapter@gmail.com promptly.

Please check the delivery area and ask household members or building management whether they received the parcel.

We will review the tracking details and assist with a carrier investigation where appropriate. A delivery scan does not automatically remove your right to have a missing-package claim assessed.

Any replacement, refund, or other resolution will depend on the circumstances and applicable law.

Damaged or Incorrect Deliveries

If your order arrives damaged, incomplete, or incorrect, contact supportnightchapter@gmail.com with your order number, a description of the issue, and photographs where reasonably possible.

We will assess the issue under our Refund & Returns Policy and provide an appropriate resolution for covered problems at no cost to you.

Contact

NightChapter Support
Email: supportnightchapter@gmail.com