Refund & Returns Policy — NightChapter

30-Day Limited Warranty

NightChapter provides a 30-day limited warranty from the date of delivery for problems attributable to us, including manufacturing defects, items damaged on arrival, incorrect products, missing supplied components, and products materially different from their description.

This warranty is not a satisfaction guarantee or a change-of-mind return period.

If you experience a covered issue, contact supportnightchapter@gmail.com within 30 days of delivery. We will assess the issue and provide an appropriate replacement, replacement component, or refund at no cost to you. If we cannot resolve a covered issue through a replacement within a reasonable time, we will provide a refund.

The 30-day period does not limit any rights or remedies available for a longer period under applicable law.

Reporting an Issue

Please email supportnightchapter@gmail.com with:

• Your order number or other proof of purchase;
• A description of the problem; and
• Photographs or a short video showing the issue, where reasonably possible.

We may request additional information reasonably necessary to assess your claim.

Opening the packaging or using the product as intended to discover a defect does not invalidate an eligible claim. Original packaging is not required for a covered defect claim.

Change of Mind & Ordering Errors

We do not accept returns or provide refunds solely because:

• You changed your mind;
• You ordered the wrong item;
• You no longer want or need the product;
• You did not review the product dimensions, description, or specifications; or
• The product does not match your personal preferences despite functioning as described.

Please review the product information carefully before ordering.

These restrictions do not apply when we supply an incorrect, defective, damaged, or materially misdescribed product, or when applicable law requires a remedy.

What Is Not Covered

Our limited warranty does not cover normal wear or damage caused by accidental drops, misuse, improper storage, charging contrary to the supplied instructions, or liquid exposure contrary to those instructions.

Damage caused by alterations or repairs is excluded only to the extent that those alterations or repairs caused the problem. Unrelated defects remain eligible for assessment.

These exclusions do not remove any rights that cannot legally be excluded.

Reading Comfort & Battery Performance

Individual reading experiences may vary depending on room lighting, brightness settings, book size, paper finish, and personal preferences.

Battery runtime depends on brightness, light settings, and use. Advertised maximum battery life does not mean that every charge will achieve that duration under all conditions.

The Book Reading Light is not a medical device and does not guarantee improved eyesight or the elimination of eye strain.

Personal preference alone does not establish a defect. However, a product that fails to perform as described remains eligible for assessment.

Return Instructions

Contact us before returning an item so we can provide the correct address and shipping instructions.

Do not send your return to the address on the shipping label unless we specifically instruct you to do so.

If a return is required for a covered issue, NightChapter will arrange prepaid shipping or reimburse reasonable return shipping costs agreed with you in advance. You will not be charged return shipping or restocking fees for a covered issue.

Keep your shipping receipt and tracking details until the case is resolved.

If the battery appears damaged, swollen, leaking, or unusually hot, stop using and charging the product and contact us. Do not ship it until you receive appropriate instructions.

Inspection & Resolution

We may inspect a returned item to verify the reported issue. Permission to return an item does not automatically confirm that a refund has been approved.

We will explain the outcome of our assessment. If we decline a claim, we will provide the reason.

Inspection procedures will not be used to restrict mandatory consumer rights or delay a legally required remedy beyond the applicable deadline.

Refunds

Approved refunds will be issued to the original payment method.

For a full refund of an order affected by a covered issue, we will also refund the original standard shipping charges paid for that order. For partially affected orders, any shipping refund will reflect the affected items and applicable law.

We will notify you when the refund has been issued. Your bank or payment provider may require additional time to display the funds.

Any legally required refund will be processed within the applicable deadline.

Order Changes & Cancellations

To request a change or cancellation, email supportnightchapter@gmail.com as soon as possible.

We cannot guarantee changes or cancellations once fulfillment has begun. After shipment, requests will be handled under the applicable return or delivery-resolution process.

This does not limit cancellation or refund rights provided by law, including rights relating to shipping delays.

Shipping Delays

Shipping and delivery estimates are provided at checkout or in our Shipping Policy.

If we cannot ship within the promised timeframe, we will provide any required notice and offer the applicable options to accept the delay or cancel for a refund.

Incorrect Addresses & Failed Delivery

Customers are responsible for providing a complete and accurate delivery address.

If delivery fails because of an incorrect address, an uncollected parcel, or refusal of delivery, contact us so we can review the circumstances.

Any proposed reshipping charges or permitted deductions will be explained and limited to reasonable, documented costs. You will not be charged costs resulting from our error.

Lost or Missing Packages

If your order has not arrived, or tracking shows delivery but you cannot locate the parcel, contact supportnightchapter@gmail.com.

Check the delivery area and ask household members or building management whether they received it. We will review the shipment and assist with a carrier investigation where appropriate.

A delivery scan alone does not automatically remove your right to have a missing-package claim assessed. We will provide the resolution required by the circumstances and applicable law.

Payment Disputes

Please contact us if you need help with your order so we have an opportunity to resolve the issue.

Contacting us first is not a requirement for exercising your rights through your bank or payment provider.

If a dispute is opened, we may provide relevant order records, tracking information, and communications to the provider handling it.

Your Consumer Rights

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Nothing in this policy excludes or limits any warranty, consumer right, or remedy that cannot legally be excluded. Applicable rights concerning defective, damaged, incorrectly supplied, or inaccurately described products remain available regardless of the restrictions on change-of-mind returns.

Contact Us

NightChapter
Email: supportnightchapter@gmail.com